FAQ

is a financial institution committed to providing reliable and secure banking services to individuals and businesses around the world. The bank offers a wide range of financial products, including savings and checking accounts, domestic and international money transfers, investment solutions, and digital banking features designed for convenience and efficiency.

A bank account is a financial account maintained by a bank or other financial institution in which the financial transactions between the bank and a customer are recorded.

Customer accounts are opened by an authorized administrator. Contact support with your onboarding request and, after the required checks, an administrator will create the account and send your login details securely.

Yes. We support Bitcoin transfers through a secure gateway. Ensure your wallet address is correct and that you follow the security prompts when initiating a crypto transaction.

Your business must be legally registered and active. You will need valid identification, proof of business address, a business plan or loan proposal, financial documentation and any applicable collateral records, licenses or permits. Applications remain subject to eligibility, credit, affordability and compliance review.

Once we receive your withdrawal request, it enters review immediately. Timing depends on security checks, the destination institution, currency, payment rail and any information still required from you.

A pending transaction is a transfer that awaits administrative approval, provider confirmation or security verification. Once reviewed and approved, the transaction is completed or returned with a clear status update.